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FAQ – Car Rental Services in Agadir

Are there any hidden fees or extra taxes to pay on arrival?

No, our pricing is 100% transparent. The price confirmed during your booking includes the vehicle rental, mandatory third-party insurance, unlimited mileage, and airport delivery. There are no surprise fees or hidden charges when you arrive.

Do you provide baby seats or boosters, and how much do they cost?

Yes, we offer certified baby seats and booster seats suitable for all ages. You can easily add this option to your booking. Every seat is thoroughly sanitized after each rental to ensure your child's safety and comfort.

Can I rent a GPS navigation system with the vehicle?

Yes, dedicated GPS devices with updated Morocco maps are available. However, most of our recent fleet models feature touchscreen displays with Android Auto and Apple CarPlay, allowing you to use Google Maps or Waze directly from your smartphone for free.

Can I modify or cancel my car rental booking for free?

Yes, cancellation is completely free up to 48 hours before your scheduled pick-up. Simply contact us via email or WhatsApp to modify your dates or cancel your reservation without any penalties.

What types of cars do you have available for rent?

We offer a diverse fleet of recent models, including economy city cars (ideal for easy parking in Agadir), comfortable sedans (perfect for long trips like Agadir to Marrakech), the highly demanded Dacia Duster, and spacious SUVs or 4x4s for families

Will I get the exact car model that I booked?

We do our absolute best to provide the exact model you selected. If that specific car is unavailable due to an unexpected delay or maintenance, we will guarantee a vehicle from the same category or a higher upgrade at no extra cost.

Do you offer both manual and automatic transmission cars?

Yes, we have both options in our fleet. Automatic models (both Diesel and Petrol) are extremely popular, especially for summer holiday driving, so we highly recommend booking them well in advance.

What is the general condition and age of your rental cars?

Our entire fleet consists of recent, well-maintained vehicles. Each car undergoes a strict safety and mechanical inspection before every rental and is delivered to you thoroughly cleaned, both inside and out.

Do you accept debit cards to hold the security deposit?

Yes, we accept most international debit and credit cards (Visa, Mastercard). Unlike major global rental brands that block tourists with debit cards, we offer flexible solutions, including cash deposit options or deductible buyout coverages.

How long does it take to get my security deposit back?
If the deposit was authorized on your card, the hold is released immediately upon returning the car. Depending on your bank, it usually takes 3 to 7 business days for the funds to reflect back in your account. Cash deposits are returned instantly on-site after the vehicle check.
Can I pay for the rental using someone else’s bank card?

No, the main driver listed on the rental agreement must be the owner of the card used for payment or deposit, and they must be physically present at the time of signing.

Do you offer a "Zero Deductible" (Full Coverage) insurance option?

Yes, we offer an optional Excess Buyout/Full Coverage insurance. By adding this to your rental, your financial liability is reduced to zero in the event of accidental damage to the vehicle body (excluding tires and windshield, per our terms). It is the perfect option for total peace of mind.

Do you deliver cars outside of Agadir (e.g., Taghazout, Imsouane, Taroudant)?

Yes, we can deliver your vehicle directly to Taghazout, Tamraght, or Imsouane. This service is either free or subject to a small delivery fee depending on the duration of your rental. Contact us on WhatsApp to coordinate a custom drop-off at your accommodation.

Does your airport delivery service operate late at night?

Yes, our airport delivery team operates 24/7. Whether your flight lands late at night or in the early morning, an agent will be there waiting for you. Just make sure to provide your correct flight number during booking.

Can I return the car earlier than planned? Will I get a refund?

You can return the car early by notifying us 24 hours in advance. However, please note that we do not offer partial refunds for unused days, as the vehicle was specifically blocked and reserved for your requested dates.

What happens if I am late returning the vehicle?

We offer a grace period of 60 minutes. If you exceed this delay without notifying us in advance, an extra full day's rental fee may be charged to avoid penalizing the next client waiting for the vehicle.

How are speeding tickets or traffic fines handled?

Speed cameras and radar checkpoints are very common in Morocco. If you commit a traffic violation, the fine will be registered to our company. You can either pay it directly to the agent upon returning the car, or the amount will be deducted from your deposit alongside official proof of the fine.

 

Is it easy to find fuel stations (Diesel/Gasoline) around Agadir?

Very easy. Agadir and its main routes (Airport road, Marrakech highway, Essaouira road) are packed with modern, 24/7 service stations (Afriquia, Shell, Total, etc.). Most accept card payments, but it is always smart to carry some cash (Dirhams) just in case.

Are pets allowed inside the rental vehicles?

Pets are allowed as long as they are transported in a proper pet carrier or on a protective seat cover. The car must be returned free of pet hair and odors, otherwise a specialized deep-cleaning fee will apply.

What happens if I lose the car keys or the official registration documents?

In case of lost keys or papers, our 24/7 assistance will deliver a replacement. However, please note that the costs for key cutting, reprogramming, or replacing official original documents are fully covered by the client.